FAQ’s

Where are Animology shampoos and sprays made?

All our Animology cat, dog and horse serums, shampoos, sprays and wipes are made right here in the UK.

Are your products vegan?

All of our Animology cat and dog, shampoos and sprays do not contain ingredients of animal origin nor have the products been tested on animals.

Are your shampoos suitable for sensitive skin?

All our cat and dog shampoos and sprays have been developed using mild formulations. If your pet has allergies to any specific ingredients, please contact us for more product information.

Can I use your products on my puppy?

All our dog shampoos, sprays and wipes are suitable for dogs from 6 weeks old. Our vitamins and supplements can be taken from 2 months old*.

*Senior supplements are suitable for dogs aged 6 years and up.

Can I use your products on my kitten?

All our cat shampoos, sprays and wipes are suitable for cats from 12 weeks old.

How much will I pay for delivery?

Our delivery cost for all orders under £250 ex Vat is £7.49 ex VAT. For all orders £250 ex VAT and over, delivery is free.*

*Excludes the Highlands, Islands and Northern Ireland.

How long will delivery take?

All orders are processed via our next day delivery service. This means that all orders placed before 3pm Monday – Thursday will arrive the next day.* All orders placed by 2pm Friday, will arrive the next working day (usually Monday).

*Next day delivery excludes weekends and bank holidays. All orders placed on these days will be dispatched on the next working day. Orders going to the Highlands, Islands or Northern Ireland will usually arrive in 2 working days.

Can my order by delivered outside the UK?

Our website is currently for UK customers only. If you are an international customer or wish to know where you can buy our products outside the UK, please contact us.

Who can have a trade account?

Anyone who is a groomer or has a retail business can apply for a trade account. Simply sign up here, we’ll check and approve your account, then you can place your order.

Why should I have a trade account?

Having a trade account with us means you’ll receive great benefits, including our discounted trade prices, special offers exclusive to trade customers, POS support, and much more. For more information, see About Trade Accounts.

I'm setting up a new business, can I try your products first?

We have samples of our concentrated formulations (perfect for groomers) available to try, which you can apply for here.

If you’re looking to try our non-concentrate formulations (from our 250ml bottles), please contact us.

What payment methods do you accept?

We accept payment via PayPal and all major credit and debit cards.

If you wish to pay by American Express please choose the PayPal option and then choose to use a debit or credit card.

GOT A QUESTION FOR US?

If you need to get in touch, we are open 9-5:15 Monday to Thursday and 9-4 on Friday on 01772 786864 or if you’d prefer to send us a message please do so below.

 T: +44 (0) 1772 786864
E: shop@animology.co.uk